Voicemail Instructions

Your telephone will ring 4 times, if no one answers, the call will transfer to voice mail. Voice mail gives the caller the option of sending a message to your personal voice mailbox. Our voice mail system is called Call Pilot.

How to Log in to the System:

7400 Dial the CALL PILOT number (From off campus, dial 717-337-7400)
xxxxx# Enter your 5 digit mailbox number followed by the # key
337xxxxxx#  Enter your password followed by the # key (Your Temporary Password is 337 + Your mailbox number)

The First Time You Log On You
Will Be Forced To Change Your Password

84                     Dial this Command to change your password
xxxxxx#           Enter OLD or temporary password followed by the #
xxxxxx#           Enter NEW password followed by the # (new password must be at least 6                                             characters)
xxxxxx#           Enter NEW password followed by the # (as confirmation)

Recording Your Name (Personal Verification)
Record your name (eg. "Monica Smith"). The caller will hear this when they first access your mailbox, so they know they got the correct mailbox.

829         Enter the "personal verification" command
5          To record. Then state your name, then
#          To stop recording

Recording Internal, External and Temporary Greetings
You can have as many as three different greetings.

82         Enter greeting command

1          Enter 1 to set your external greeting. The external greeting is what an off campus caller hears.   For example "Hello, I'm not in right now. Please leave your name and number, and a short message so I can return your call."

2              Enter 2 to set your internal greeting. The internal greeting is what an on campus caller hears. For example "Hi, this is Monica. I'm probably in class, so leave a message."

3          Enter 3 to set your temporary greeting. You can switch to this greeting for special occassions, such as when you go home on break. For example "Hello, I am on Spring Break and will return on April 18th. Please leave a message."

5          To start recording, speak your greeting, then

#          To stop recording

2          To listen to your recorded greeting

76         To delete your recorded greeting

Playing Messages
After logging-in, voice mail announces the number of new, unheard messages you have.

2          To play message

6           Go to next message

4           Go to previous message

#          To pause during playback

1           To skip back (5 second increments)

3          To skip forward (5 second increments)

76         To delete message

72         To hear extra information about the message.

Replying to Messages

71         While listening to a message, you can enter 71 to reply to the message. When   you reply to a message, the sender gets voice mail back from you.

74         Or the Reply All command

5          Record your reply to the message

#          Stop Recording

79         Press 79 to send the reply. If you don't press 79 the message will not be sent.

To Forward a Message You Have Received
You can forward a voice mail message to other. Go to the message you received in your mailbox:

73         Enter the "forward message" command
xxxxx# Enter the list of mailboxes, separated by # s
xxxxx

Express Messaging
This is a fast way to leave a message in someone's mailbox:

7484     Dial the Express Messaging number. (From off campus dial 717-337-7484)
xxxxx# Enter the mailbox you wish to send a message to
#          Record your message then press #

You can also use Express Messaging to transfer a call to somebody else's voice mail. Here's how:

While you are talking to the person you want to transfer to voice mail, briefly push down the hang-up switch. This is called "hook flashing". You will hear a dial tone.
Dial 7484, the number for Express Messaging

Dial the Mailbox number that you want to transfer the call to, then hang up to transfer the call.

The caller can then leave a message.